Improved Availability

 To improve the availability of our service team, the organisation of the info desk was modified and a further person will be available for you. This will help to reduce waiting times and to connect you very quickly.

You can reach our info-desk by the phone +49/(0)7641.583-112 from 8.00 a.m. until 5.00 p.m.

Please note that the waiting times will be reduced even more if you inform us about the machine number which is indicated on the type plate of your machine. This enables us to identify the required information about your machine very quickly and to give you an answer within a short period of time.

    The service team meets the increasing demands

 To meet the increasing demands of our customers, the responsibilities of the service team was reorganized according to the individual business sectors.

Persons to contact:
After-sales service graphic sector: Günter Trautmann
After-sales service industrial sector: Uwe Bitzenhofer
After-sales service digital sector: Matthias Imbery
Spare parts: Andreas Kotterer
Application techniques: Ewald König

Mr. Uwe Bitzenhofer is a new member of the service team. He is responsible for the co-ordination of the after-sales service for the industrial business sector. His great experience gained within the printing and control technique since many years will be a great advantage for our customers.

You can reach our service team by telephone on the following helpline: +49 (0) 7641.583112.

   Erwin Halbweiss retires

Mr. Erwin Halbweiss, who worked for more than 28 years at THIEME, left our company at end of March for his retirement. Mr. Halbweiss was responsible for the Spare Parts Division and consulted with customers all over the world. Thanks to his detailed knowledge about all the THIEME screen printing machines even those they are no longer produced, Mr. Halbweiss was a very experienced member of staff and highly respected by customers and the company alike.

We would like to thank you on behalf of Mr. Halbweiss for the great confidence you had in him during the past years.

Mr. Andreas Kotterer who has supported the service team since end of 2006 will now be your contact for spare parts. You can reach Mr. Kotterer on the following telephone number: 0049.7641.583-112, E-Mail: ako@thieme-products.com

The spare parts orders can also be sent online under: Spare Parts

  THIEME Spare Parts Inquiries now online!

We are pleased to inform you that you can send us your inquiry on spare parts directly per internet under Spare Parts

The original THIEME spare parts will make sure that the condition of your machines always will be of the latest stand of technique and that you will get the correct parts needed. You will benefit from the economic life-time of your THIEME screen printing machine: The constant capacity and availability of your machine are the basis for productiveness.

  Please indicate the number of your machine !
To offer a quick and reliable delivery of your spare parts or to solve the problems on your machine, we kindly ask you to always give the serial number of your screen printing machine. You can find this number on the nameplate which is normally installed at the control cabinet of your machine. This enables us to identify very quickly the parts needed for the machine and to send the parts as soon as possible to your address.

  Support for Spare Parts Supply
  Time is Money !
The THIEME service contract helps to reduce "down time" of your screen printing machine to a minimum. We take care that your THIEME machine is regularly maintained and checked over. Thanks to our service, the regular maintenance and the exchange of wearing parts by original THIEME spare parts, your machine will be valuable for a long run.

Our Service:

  • Regular services at your company
  • Support offered by always the same person
  • Original THIEME spare parts
  • Long-term availability of spare parts
  • Fix costs per service or fix amount per year


    • Your advantages:

  • Increased availability of machine
  • High operation safety and durability
  • Long productivity
  • Calculable operation and maintenance costs
  • Fix service dates


    • We will be very pleased to provide full details and can send you an offer according to your requirements.

    Please give us a call or send us an e-mail:

    THIEME Service Center
    Phone + 49 (0) 76 41 / 583-525
    New phone number from 01.11.05 on: Tel. +49 (0) 76 41 / 583-112
    E-Mail: service@thieme-products.com

      Error Diagnostics by MODEM
    The standard versions of the THIEME 5000 multicolour lines and industrial screen printing machines are featured with a modem. Thanks to this modem, a quick error indication is realized in case of malfunctions to offer concrete and direct help to the customers.

    Procedure and requirements for the use of the modem:

    • The modem is installed in the control cabinet of the machine (multi-colour lines: in the control cabinet of the first screen printing machine). The customer must provide for an "analogue" telephone line and connect the modem accordingly
    • The modem must be switched on
    • The customer informs THIEME the number of the telephone line
    • Afterwards, the THIEME service engineers in Teningen are able to log in directly to the control unit of the customer
    • The service engineers can analyse "online" to see whether for example a sensor is defective or if the problem was caused by an incorrect operation of the machine etc.
    Thus, our Service Team can help you to minimise machine downtime without the necessity to travel to the customer.

    If a visit of our service engineers is made, in spite of the above mentioned facts, the time to spend at the customer's site will be reduced enormously thanks to the error diagnostics taken before.

    This procedure has been proven with customers all over the world who are very satisfied with it.


    Should you require any additional information, please do not hesitate to contact us.


      Person to contact:
    Harald Sieferer
    phone:+ 49 (0) 76 41 / 583-525
    fax:+ 49 (0) 76 41 / 583-503
    e-mail:service@thieme-products.com